Returns and refunds
Our guarantee, and your statutory rights
The 30-day guarantee is ours. It applies to every order, wherever you are, and it does not depend on any law: we simply think a pregnancy pillow is judged after several nights, not out of the box.
If you are shopping from the United Kingdom, you also have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. Our guarantee sits on top of it and never replaces it — you always keep whichever is better for you.
| Protection | Who it covers | How long |
|---|---|---|
| The Pregnancy Pillow guarantee | Every order, every country we ship to | 30 days from delivery |
| Statutory right to cancel | United Kingdom buyers | 14 days from delivery |
How to ask for a return
Three steps, and it all starts with an email:
- Write to us at contact@the-pregnancy-pillow.com, or use our contact page, within 30 days of your parcel arriving.
- Give us your order number and the reason. A photo is enough if the item is damaged — it speeds things up a lot.
- We reply with what to do next: a refund, or a replacement of your pregnancy pillow or your nursing pillow.
One address, one person answering: no endless form and no premium-rate number. We reply Monday to Friday.
What condition to send it back in
For a return under the guarantee, we ask you to send the pillow back complete and clean: the pillow, its cover and, if you still have it, the original packaging. It can have been used — you have to sleep on it to know — but it should not be damaged by unusual use.
If your parcel arrives damaged or incomplete, that is a different matter: in most cases we sort it out without even asking you to send it back. A photo is enough.
Return postage
Damaged, incomplete, or our mistake: the return is entirely on us. You pay nothing, not even upfront.
Simply changed your mind: return postage is yours to cover. UK buyers, this is the position we are entitled to take under the Consumer Contracts Regulations 2013 and we are telling you before you order, as required. We recommend a tracked service: the parcel stays your responsibility until it reaches us, and the tracking number lets us refund you the moment it arrives.
How fast you get your money back
Once your return is accepted, we refund within 14 days at the latest, and usually much sooner. It goes back to your original payment method: payments run through Stripe, so the amount is credited to the card you paid with. Depending on your bank, it can take a few more business days to show on your statement.
Common questions
Can I really try it before deciding?
Yes — that is the point. You have 30 days to sleep on it. A pregnancy pillow is judged after several nights, not by pulling it out of the box. If it is not right, you write to us and we refund you.
How long do I have to cancel?
Our guarantee gives you 30 days from delivery, wherever you are. If you are in the United Kingdom, you also have a statutory 14-day right to cancel — you keep whichever is longer, which is ours.
Does the cover count?
Yes, it is part of the item. Send the pillow back with its cover, washed if you have used it — the cover is machine washable.
My parcel arrived damaged. What now?
Send us a photo at contact@the-pregnancy-pillow.com. In most cases we refund you or ship a new one without asking you to return the damaged item. The cost is ours.
How soon will I be refunded?
Within 14 days of your return being accepted at the latest, often well before. The refund goes through Stripe, to the card you paid with. When it shows on your statement then depends on your bank.
Still hesitating? Read our customer reviews, see how we test, or browse our guides. Our terms of sale, our shipping information and the return form complete this page.
The Pregnancy Pillow is a trading name of Animouf LLC (Wyoming, United States) · Free shipping in 6 to 10 business days · Secure checkout by Stripe · 30-day guarantee on every order.